Hotel Regulations

All reservations are definitively confirmed once the manager, having verified the room’s actual availability, obtains the customer’s credit cart details either by phone or by email (booking@torresoca.com). The actual payment will be made directly at the hotel.
Otherwise an advance payment is required by bank transfer. Only once a copy of transfer is sent, either by email or by fax, can the reservation be confirmed. Cancellation of the reservation can be made free of charge up until 72 hours prior to the date of arrival.
Customers who cancel after that deadline will be charged with the first night’s room rate.
In case of no-show and no cancellation of the reservation, the guest will be charged with 50% of the total amount. If the reservation is for one night, the entire amount will be charged.
Children aged 0-4 years stay free of charge in their parents’ room.
Children aged 0-4 years sleeping in a small additional bed are charged 3 euros per night.
Children aged 5-10 years sleeping in an additional bed are charged 8 euros per night.
In case of extended (weekly) stays, no housekeeping service is provided.
Promotions are not valid for single fare. The conventions are applied only on the standard prices.
Upon arrival guests are required to provide identification documents for registration. Full name, date and place of birth have to be indicated for children with no documents.
Check-in upon arrival between 3:30 pm and 6:30 pm.
Check-out on departure between 9am and 10:30am.
Room rates include the following services: breakfast, initial/final cleaning, utility costs. Bed linen is changed once a week, towels are changed twice a week.  Room housekeeping is free on request.
Final cleaning in the apartments does not include tableware and pots and pans that must be left clean and well-ranged, otherwise 30 euros will be charged for additional cleaning costs.
Guests are kindly requested to turn off the lights when they go out, turn down the heating and separate waste.
For any lost or broken key, guests will be charged with a fee corresponding to the amount required to duplicate the key or restore the apartment’s/building’s safety conditions.

From 20/06 to 20/08 is expected a city tax, which amounts to 0.50 euro cents per person per night for a maximum of 10 consecutive nights.